RETURN AND EXCHANGE POLICY

If you are not 100% satisfied with your purchase you can return it for a REFUND within seven days of receipt.  (Click here for important tips before returning a pair of boots due to sizing.)

• In order to be eligible for return or exchange, items must not show ANY evidence of wear. We suggest only wearing boots on carpeted surfaces when trying to determine if the boot is the correct fit. Avoid any type of hard flooring and outdoor wear as it may scuff the soles of the boots.

• Shipping and handling charges are non refundable on any returns or exchanges. Credit for your return will appear on your account with 1-2 days depending on your banking institution. 

ALL CLOSEOUT MERCHANDISE IS A FINAL SALE.

 
CHRISTMAS EXCHANGE POLICY: All Christmas orders are eligible for exchange only on regular priced merchandise. All exchanges must be made within 7 days after Christmas. 

 

Return/Exchange Instructions

• Return merchandise in original packaging with a copy of the original receipt you received with your item. 
• Send the package with tracking via UPS, FedEx, or United States Postal Service to 

Return Address:

LaGrange Leather- Kristy Davis

162 Moore St

Bristol, Va 24201

• Please indicate the reason for return and action to take by completing the form below.

For RETURN, please include the following information:

Name: _________________________________
Order Number: _________________________
Reason for Return: ______________________

For EXCHANGE, please include the following information: 

Name: _________________________________
Address: _______________________________
                _______________________________
Phone: _________________________________
Order Number: __________________________
Item Number:____________________________
Description: _____________________________
Size: ___________________________________